Our rapid growth has opened up new positions in the technical
customer support area.
The successful candidates for this position will be technical,
friendly, and patient.
We have a broad range of customers and you will need to be able to
shift gears and handle everyone from brand new BitKeeper users to
experienced users with deeper technical problems.
That said, our customers tend to be smart and the support issues
tend towards the deeper end rather than "are you sure the computer is on?"
BitMover has a stated goal of driving the product towards zero support
and you could be instrumental in making that happen.
Rather than answering the same question over and over, the your role
would be to help evolve the product so that the question goes away.
Industry experience with customer support
In-depth knowledge of BitKeeper (preferred) or other source
Shell scripting ability;
you will use this to write test cases to demonstrate customer
problems, write triggers to implement customer processes, etc.
A desire to help people