BitKeeper - The Scalable Distributed Software Configuration Management System

Our rapid growth has opened up new positions in the technical customer support area. The successful candidates for this position will be technical, friendly, and patient. We have a broad range of customers and you will need to be able to shift gears and handle everyone from brand new BitKeeper users to experienced users with deeper technical problems. That said, our customers tend to be smart and the support issues tend towards the deeper end rather than "are you sure the computer is on?"

BitMover has a stated goal of driving the product towards zero support and you could be instrumental in making that happen. Rather than answering the same question over and over, the your role would be to help evolve the product so that the question goes away.

Required background

Industry experience with customer support

In-depth knowledge of BitKeeper (preferred) or other source management systems

Shell scripting ability; you will use this to write test cases to demonstrate customer problems, write triggers to implement customer processes, etc.

A desire to help people

Excellent references

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