Support

BitMover provides world class support for all of our products. We pride ourselves on being responsive and helpful to our customers.

Normal bug fixing, small enhancements, bug fix releases, and assistance during initial deployment are all part of all of our support packages. For more specific support options, click on the purchase model your company chose. If you don't know what that is, it is probably the leased seats option.

If you have extended support needs, our professional services group is here help you.

All users may, and should, submit bugs using bk sendbug. Please make sure you are running a recent release before filing a bug.

Leased seats

If your company has leased BitKeeper then support is automatically included. Support for leased seats includes all upgrades, both bug fixes and major releases, as well as normal telephone and email support.

Please submit bug reports and/or RFEs (request for enhancements) using bk sendbug; if the bug is not in our bug database it may not get fixed. Please make sure you are running a recent release before filing a bug.

Send mail to support@bitmover.com to inquire about support issues.

Purchased seats

If your company has purchased a specific version of BitKeeper, support is included for the first year. After the first year, your company needs to purchase a yearly support contract to continue to get full technical support and product upgrades and bugfixes.

Please submit bug reports and/or RFEs (request for enhancements) using bk sendbug; if the bug is not in our bug database it may not get fixed. Please make sure you are running a recent release before filing a bug.

Send mail to support@bitmover.com to inquire about support issues.

Professional services

Our professional services group is here to help you. Some of the services we've provided in the past:

• Extended deployment assistance
• Implementing workflow using BitKeeper
• Custom development of new functionality
• Site specific trigger implementations
• Offsite hosting

Contact us for availability and rate information.

Bug database This section is a hyper link to here.

Release history

BitMover is continually updating and improving its products, we strive to make our products backward compatible and stable while providing new functionality and product enhancements.

The following commands are useful for upgrading:

# Check to see if there is an upgrade available $ bk upgrade -c # Upgrade to latest $ bk upgrade # Look to see what architectures are available $ bk upgrade -a

Supported releases

Date	Release name
2008/02/02	bk-4.3
2008/10/13	bk-4.2
2008/06/04	bk-4.1.2
2008/02/13	bk-4.1.1
2007/09/20	bk-4.1
2006/12/17	bk-4.0.2
2006/10/17	bk-4.0.1
2006/08/17	bk-4.0

Older releases

Date	Release name
2006/05/15	bk-3.2.8
2005/11/16	bk-3.2.7
2005/09/23	bk-3.2.6
2005/08/04	bk-3.2.5
2005/05/14	bk-3.2.4
2004/08/13	bk-3.2.3
2004/06/23	bk-3.2.2
2004/05/28	bk-3.2.1
2004/05/19	bk-3.2.0
2003/12/22	bk-3.0.4
2003/10/22	bk-3.0.3
2003/08/13	bk-3.0.2
2003/01/15	bk-3.0.1
2002/10/10	bk-3.0
2002/03/14	bk-2.1.5
2002/02/05	bk-2.1.4
2001/11/16	bk-2.0.5
2001/11/12	bk-2.0.4
2001/11/09	bk-2.1.3
2001/11/04	bk-2.1.2
2001/10/30	bk-2.0.3
2001/10/23	bk-2.1.1
2001/10/19	bk-2.1.0
2001/10/16	bk-2.0.1

Mailing lists

• BitKeeper
  There are BitKeeper mailing lists maintained on BitMover.
  General discussion: bitkeeper-users
  Announcements only: bitkeeper-announce
  Note: "bitkeeper-announce" includes "bitkeeper-users", so if you want to be on both, just subscribe to "bitkeeper-users".

  The threaded archives are available as bitkeeper-users and bitkeeper-announce.

Privacy Policy

At BitMover, we strive to develop innovative products and services to better serve our users. We recognize that privacy is an important issue, so we design and operate our products and services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use our products and services, as well as some of the steps we take to safeguard it.

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address. The following policies are only in effect for the BitKeeper configuration management system, the BK/DB database system, the web pages, and opt-in discussion and/or announcement lists owned and operated by BitMover, Inc.

What don't you do with the information you collect?

We do not, and will not, gift, rent, sell or resell your private information to other companies or individuals.

What information are you collecting and how are you collecting it?

We may collect information from users when they use our products. This information may include your email address, host/domain name, user name, and/or other information which uniquely identifies you to us. What we may collect varies across our products and/or services:

• BitKeeper: When you install BitKeeper we may send an installation log message.
  When you use BitKeeper to create changes we may send a log message to bitkeeper.com. The log message contains only enough information to record that you have used BitKeeper to make a change. It does not contain any checkin comments, pathnames, or anything else which could be used to determine what you are doing with BitKeeper.
• BK/DB: Any information collection is identical to that collected by the BitKeeper configuration management system.

What do you do with the information you collect?

What we may do with your information varies across our products and/or services:

• BitKeeper: We use the installation log messages to determine which platforms are popular and which may be safely obsoleted.
  The log messages sent back are used to count seats for billing purposes. Because BitKeeper is a distributed system and because we never want licensing to get in the way of your productivity, we use this method to centralize the seat counting process. This process ensures that you are billed for what you use and no more, resulting in lower costs to you. While some people have concerns about this system, all of our customers, including many Fortune 50 companies, use this model and have verified that it does not include any intellectual property leak.
• BK/DB: Any information collection is identical to that collected by the BitKeeper configuration management system.
• Opt-in mailing lists: Our mailing lists are managed by the mailman mailing list software. Any information you may post to those lists is by design available to anyone who wishes to see it.

Policy changes

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor. Regardless, we will post those changes here and, if the changes are significant, we will also provide a more prominent notice to the bitkeeper-announce discussion list.